Modern employees, on average, use 12 applications to achieve their duties and responsibilities. This has led to an increase in the need for internal IT and help desk support.
With a DAP like Whatfix, IT teams can embed a self-help wiki onto their digital applications, from their CRM, ERP, HCM, email, and more, to provide employees with a self-service user support portal at the moment of need, anywhere they are.
These IT self-help portals connect with organizations’ knowledge repositories, from knowledge bases, process documentation, LMS, Google Drive, internal portal, and more. Employees can search for the specific issue they’re encountering to find the contextual support they need, often that prompts a connected in-app flow that walks users through the process they need help with.