Pharma and Life Sciences

Pharma & Life Science Software Clicks Better With Whatfix’s Digital Adoption Platform

Enable end-users on QMS systems, RIM systems, Clinical Trial Systems, Laboratory IMS, or any pharma and life science software with contextual in-app guidance, reinforcement training, and moment-of-need support built with Whatfix’s no-code Visual Editor to drive end-user adoption and achieve pharma technology outcomes. Keep up-to-date with quality policies, increase speed-to-market of drugs, and improve patient and worker safety with in-app assistance, user communication, and just-in-time support during critical pharma & life sciences processes.

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Whatfix drives pharma transformation and user adoption with frictionless application experiences.

Enable your end-users with contextual assistance and drive pharma technology adoption.

Reduce time-to-proficiency and enable pharma application end-users with contextual, guided in-app experiences like Flows, Task Lists, and Smart Tips to improve productivity, drive adoption, and achieve pharma and life science business outcomes. Enhance patient and worker safety, regulatory compliance, and product quality by using in-app visual cues such as tips and nudges to increase accuracy and reduce the burden on Corrective and Preventive Actions (CAPA) during complaint, issue, or escalation management processes.


Support pharma application end-users at the moment of need, driving productivity

Whatfix enables all pharma application end-users to complete pharma-related tasks such as quality control, compliance, and regulatory management processes with in-app performance support at critical moments – eliminating pharma friction, reducing errors made by end-users, and improving process governance. Avoid non-conformance and ensure compliance with changing FDA regulations by highlighting new features and process changes with in-app notification pop-ups.

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Overcome end-user friction and optimize pharma and life science processes

With Whatfix Guidance Analytics, analyze how pharma application end-users engage with your Whatfix-built in-app content, like Task List completion rates, Flow dropoffs, and Smart Tip views. With Product Analytics, capture and analyze pharma end-user behavior and adoption without engineering support, including user actions, attributes, event tributes, and auto-capture to better frictionless pharma and life science application experiences and workflows. Identify friction points, error-prone processes, and critical points within the pharmaceutical quality management (QM) process using analytics. Enhance risk management by seamlessly integrating just-in-time guidance into the flow of workflow.

Ferring Pharmaceutical accelerates its CLM transformation and enables its workforce to use the CLM to its fullest potential with in-app guidance and support.

Whatfix DAP Features

See How Whatfix Enables Pharma End-Users

In App Guidance

Use Whatfix’s no-code Visual Editor to create in-app guided content in your pharma and life science applications like Flows, Task Lists, Smart Tips, Beacons, Pop-Ups, Field Validations, and more. Onboard new end-users quickly with Tours and Task Lists, manage constant change with Pop-Ups, drive process adoption with Flows, alert users of timely information with Smart Tips, and more.

Self Help

Self Help is an in-app resource center that integrates with your employee support content and company policies like your company procedures, playbooks, workflows, training resources, and more, providing a searchable help center with contextual answers to end-user queries. Self Help entries trigger in-app Flows to guide end-users through pharma processes or can link to external resources.

Guidance Analytics

Guidance Analytics provides pharma and life science application end-user engagement and usage data on your in-app content built with Whatfix. See Task List completion rates, Flow dropoffs, Smart Tip views, common Self Help queries, and more.


Multi-Format Content

Convert in-app guidance created for different processes or applications into additional content formats such as videos or documents with auto-content reformatting.

By The Numbers

The Whatfix difference

Increase in employee productivity
Reduction on pharma technology support queries

Reduction in pharma training content creation costs

Reduction in go-to-launch enterprise pharma applications

Faster time to proficiency for a new pharma and life science employee
Reduction in knowledge discovery time

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